Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Country & Stable of Olney Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

This website is operated by Country & Stable of Olney Limited(referred to as “Country & Stable/countryandstable.com/countryandstable.co.uk/we/our/us”). As user of this website referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (‘use/using”) is subject to our terms and conditions below:

1. General

1.1 Our terms and conditions may be changed at any time and these changes will apply as soon as they are published on this website. We recommend that you read these terms and conditions every time you use this website as they may have changed since the last time you used this website.

1.2 You confirm that you have the authority to bind yourself or any business that you represent to these terms and conditions.

1.3 Where a service on this website requires registration you will be required to use an approved login name and password which must be used at all times that you access that service. You must provide complete and accurate information. Your password details must not be divulged to anybody else and you should tell us if you have any concerns about the use or misuse of your password details.

2. Order Acceptance

2.1 When you have completed your order we will send you an email acknowledging your order and detailing the products you have ordered. For the avoidance of doubt this email does not constitute an order confirmation nor order acceptance from us. Your payment will be taken at the time you place your order.

2.2 Your order will have been accepted and the contract between you and us will be completed when we despatch to you the products that you have ordered. See additionally clause 4.1 below.

3. Delivery & Payment

3.1 On this website where estimated timescales for delivery are given we will make reasonable efforts to deliver goods within those timescales however delays are sometimes inevitable due to uncontrollable factors and we shall be under no liability for any delay or failure to deliver the products within estimated timescales and you will have no claim on us for this.

3.1.1 When ordering online we will try to guarantee delivery in time for Christmas on all orders placed by 12 noon, Monday 11th December. Subject to stock availability, weather conditions & delivery companies/depo’s running times or any unforeseen event out of our control. All orders placed after this date cannot be guaranteed and may or may not arrive on time. 

3.2 Risk of loss or damage of products passes to you when products are delivered or when the first attempt at delivery of the products has been made.

3.3 In order to protect both you and us we will validate personal information supplied by you during the ordering process with approved third party organisations. You agree to these checks being carried out. Information that you provide will be treated in accordance with the Data Protection Act 1998. Should these checks give reason to suspect your order is fraudulent we will not ship any order until we are satisfied of the authenticity of the payment. This is to protect both customers and the company.

3.4 Should you find the same product somewhere else let us know and we will match the price you have seen. Let us know the product you are looking to purchase and where you have seen it cheaper – we will then beat that price by 2.5%! The product you are wishing to price match must be the same as the one we advertise, in stock with the retailer you are wishing to price match against and not be in a sale or on offer, or be on any resale or auction site (e.g. eBay or Amazon). Price Match Promise cannot be used after the point of purchase. Price Match cannot be used in conjunction with any other offer. 

3.5 We try to ensure that all prices on the website are correct but errors may occur. Where we discover an error in the price of goods that you have ordered we will inform you as soon as reasonably practicable and give you the option of paying the correct price or cancelling your order. You have no right to purchase the item at the incorrect price. If you cancel your order we will give you a full refund. If we cannot contact you we will treat the order as cancelled.

3.6 Title to any products ordered passes to you after we have received full payment AND the products have been delivered.

3.7 We offer free standard delivery on all UK Mainland orders £50 and over. UK Mainland orders under £50 placed before 2pm can be dispatched using our standard service at a cost of £4.95 which usually takes 2-4 working days or by our next working day service at £7.95. Deliveries to the Scottish Highlands and Islands, Isle of Wight, Northern Ireland and Channel Islands are £9.95, all timescales for delivery are estimated and we will make reasonable efforts to deliver goods within those timescales. Orders placed after 2pm will be dispatched the next working day.  All Collect in Store orders will be available Monday to Friday (excluding bank holidays) from our shop which is based at 19 Stilebrook Road, Olney, MK46 5EA.

3.7.1 Any orders placed after 12pm on 11th December, we cannot guarantee delivery in time for Christmas. All orders going forward may or may not arrive on time. 

3.8 Payment will be processed at the point you place your order. Should we not be able to fulfil your order you will be refunded in full. By placing an order you agree to payment being taken immediately and are not entitled any compensation should we not be able to fulfil your order.

3.9 All orders will be dispatched in branded company packaging.

3.10 Any order placed that is being sent outside of the United Kingdom may be subject to import duty charges.  It is the responsibility of the recipient to pay any charges relating to receiving items once the order has been placed.  Country & Stable accept no responsibility to pay these charges.

4. Returns and Cancellations

4.1 If you return to us items purchased within 30 days in perfect ‘as new’ condition, unsoiled and complete with the original packaging and tags, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

4.1.1 We have extended our returns policy for Christmas orders until the 31st January. Any order purchased on or after the 1st of November is eligible for return in conjunction with other return policy T&C’s.

4.2 Items returned after 30 days or items that have been soiled or damaged will not be refunded nor will they be eligible for exchange. For this reason please ensure that any items returned to us are appropriately packaged to avoid damage in transit, this includes boot boxes. Any items returned outside of this 30 day period will not be refunded and will not be returned to the customer unless the customers pays for them to be returned.

4.3 Should an item be returned to us not in any protective packing, such as boot boxes taped up, Country & Stable will charge a fee which will be deducted from your refund for new outer packaging for the item. Tp avoid this fee please ensure all items are sent back in appropiate protective packaging.  

4.4All products returned as faulty have to be returned to the manufacturer by us as soon as we receive them from you for inspection prior to refund or exchange. All products must be returned clean and dry. The decision whether to refund or exchange will be made by the manufacturer. Please be aware this process can take up to 21 days.

4.5 *Free Return Service not available outside of mainland UK. Inside your parcel you will find your invoice with a returns form on reverse. Simply fill in the reverse of the form, scan the QR code or click on this link FREE Return Label, follow the instructions on the link, print label and include the completed form back inside your parcel when you return. Within the link you will be able to find your local drop off location to drop your parcel off at your convenience to be returned to us.  Please ensure you fill in all the information on the form or this can delay us processing your return. We cannot reimburse you for any other service used, only the DPD service we offer. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. Goods can be returned to: Returns, Country and Stable of Olney Ltd, 19 Stilebrook Road, Olney, Buckinghamshire, MK46 5EG. All replacements will be dispatched free of charge and if the product was faulty free next day delivery will apply.

4.6 When a customer is returning purchases for exchange or refund, Country & Stable of Olney Limited bears and accepts no responsibility for returns lost in transit where the customers chosen method of return fails to deliver the returned products. Always used a tracked service as ‘proof of postage’ will not be accepted if the returned items do not make it to us. The returned products remain the responsibility of the customer until we sign for receipt from the parcel carrier.

4.7 Please note, for reasons of health and hygiene bits are non-returnable if removed from the template, or been in contact with the horses mouth.

5. Intellectual Property

5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

5.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works or such material and content.

6. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Country and Stable will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Country & Stable will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Country & Stable accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

6.4 Subject to Section 6.1 above, Country & Stable will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or otherwise out of or in connection with the terms and conditions for any:

6.4.1 economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

6.4.2 loss of goodwill or reputation; or

6.4.3 special or indirect losses. Suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

6.5 Notwithstanding the above, subject to Section 6.1 Country & Stable’s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the products(s) in respect of one incident or series of incidents attributable to the same clause.

6.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7. Miscellaneous Provisions

7.1 The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

7.2 We have selected our products on the basis that they will be used for leisure use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

7.3 Country & Stable shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

7.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly for:

7.4.1 the privacy practices of such websites; and/or

7.4.2 the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; and/or

7.4.3 the use to which others make of those websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of, or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

7.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Country & Stable.

7.6 Country & Stable reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

7.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

7.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:

7.8.1 a person who is a permitted successor or assignee under Section 8.8 above of the rights and benefits of these terms and conditions may enforce such rights or benefits;

7.8.2 no consent from the persons referred to in Section 8.6 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

7.9 No delay or failure by Country & Stable to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Country & Stable.

7.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Country & Stable relation to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Country & Stable for your use of this website.

7.11 From time to time we may issue discount codes and seasonal reductions. Once a code has expired it cannot be used against a purchase. Only one discount code can be used in any one transaction. All products subject to availability. Selected brands excluded. Discount codes and reductions cannot be applied retrospectively. Codes cannot be applied to items already discounted unless code is applicable to discounted area. Please see further conditions below regarding individual codes.  

7.11.1 Premier Club Code valid until 00.01 31/01/25 10% off first full price online order. One code use per subscriber. Code cannot be used against sale/clearance items, Flex-On products and cannot be used in conjunction with any other promotion(s).

7.11.2 Code LOTB10, KICKON10, EVERYDAY10, DINKY10 valid until 00.01 31/01/25 10% off full price online order. Code cannot be used against sale/clearance items, Flex-On products and cannot be used in conjunction with any other promotion(s).

7.11.3 Code CSTABLE10 valid for 10% off full price online order. Code cannot be used against sale/clearance items, Flex-On products and cannot be used in conjunction with any other promotion(s).

7.12 Share it! For a chance to win. Review, post an image, video/reel and tag @countryandstable sharing your new purchase using the #csshareit to be entered. One winner will be chosen at random every month. T&C’s were correct at time of publication and may be subject to change both on the website and any printed material. By tagging Country & Stable, or using the csshareit hashtag your image may be shared and featured on Country & Stable social platforms and or other marketing channels if we feel it is deemed appropriate and at the companies discretion. Images will only be shared if a product has been bought from Country & Stable.

7.13 Entrants must complete all instructions in order to be entered to win. Open to UK residents only. Entrants under 16 must seek a parent or guardian permission to enter. Winner will be picked at random and contacted by email/ DM within 7 days of the closing date. The chosen winner must respond within 28 days to claim their prize. If no response is received an alternative winner will be chosen. Prize will be delivered within one month of closing date, Prize(s) subject availability. No cash alternative. Prize is non-transferable. Only one competition entry per person. Competition can be rescinded at any time. Employees of Country & Stable or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition. Winners maybe used for publicity with the authorisation of the winner.

7.14 Country & Stable Gift Certificates are valid for a period of 12 months from the date of purchase. Minimum amount to be applied to Gift Certificates £5. Maximum amount to be applied to Gift Certificates £5000. Each Gift Certificates shall be sent free of charge to the email address provided at point of purchase, can be redeemed to pay for either the whole purchases will be subject to availability of products. The terms and conditions of this Gift Certificates shall be amended at any time at the discretion of Country & Stable and shall be binding on the customer. If you should experience issues redeeming your Gift Certificates with the unique code that has been sent to you, please contact customer services on 0800 054 2205 or any part of an on-line order for eligible products at www.countryandstable.co.uk. If the purchase exceeds the redeemer’s Gift Certificates balance, the remaining amount must be paid with another payment method. No credit or change will be given on the unused portion of the Gift Certificates. The Gift Certificates balance cannot be exchanged for cash or redeemed against the purchase of another Gift Certificates. This Gift Certificates is non-refundable and non-transferable. No replacement for lost or stolen Gift Certificates.

7.15 Check Before you Change

7.15.1 Trial items are hired out on a 21- day trial period. This period starts from the date you receive your item. All items are sent on a next working day delivery, therefore we will use the date 1 day after your order has shipped

7.15.2 If you wish to return the item to us, it must be done within 30 days of you receiving your item (within 9 days of your trial period finishing).

7.15.3 If you decide the product is what you are looking for, return to Country & Stable within the time frame above and we will exchange for a new version or place the special order for any custom items. (Subject to availability)

7.15.4 All items returned to us must be returned in a clean and undamaged condition. Any items that are not clean, or are returned damaged, may not be refunded, or may be charged a re-stocking fee of £10.

7.15.5 If the item is returned to us because you decide it does not meet your requirements, then your original order will be refunded minus a £20 hire fee.

7.15.6 All items on trial are your responsibility until they arrive back with us. Please ensure that they are taken care of and when posting them back you use the appropriate packaging & postage.

7.15.7 You may use a Country & Stable Returns Label to return the item to us. If you are returning for an exchange, then there is no charge for the label. If you are returning the trial item for a refund, then there will be a £4.95 charge for the label and this will be deducted from your refund.

7.15.8 Country & Stable accepts that some products might experience normal “wear & tear”. Images are taken of each product before it leaves us. Should you be worried about your product please contact us.

7.15.9 With your item you will receive an instructions sheet which will explain when your item needs to be returned to us by.

7.16 Country & Stable Prize Voucher Code are valid for a period of 6 months from issue date and must be used by expiry date. Prize Voucher Code cannot be redeemed against Promotions, Sale or Clearance items. Prize Voucher Code cannot be used in conjunction with any other offer or discount code. Prize Voucher Code needs to be fully redeemed in one purchase. No credit or change will be given on the unused portion of the Prize Voucher Code. The Prize Voucher Code balance cannot be exchanged for cash or redeemed against the purchase of a Gift Certificate. If the purchase exceeds the redeemer’s Prize Voucher Code amount, the remaining amount must be paid with another payment method. Prize Voucher Code is not redeemable on delivery charge and if order is under £50 delivery fee applies. This Prize Voucher Code is non-refundable and non-transferable. No replacement for lost or stolen Prize Voucher Code.

7.16.1 Scratch to win codes are valid until 31st March 2025. Winning voucher amounts are either £10, £20, £50 and £100. Not all cards will have monetary value to win or have a prize. 

7.17 FREE fly spray is EZI-GROOM Citronella Spray. Code to be used to redeem offer. Offer ends 11.59pm 31st May. Free fly spray to be gifted with the purchase of any full priced fly rug. Available while stocks last and subject to stock availability. Allocation on a first come first served. Cannot be used in conjunction with any other offer or promotion(s). Free fly spray cannot be exchanged or returned for a cash refund.

7.18 Our terms and conditions are subject to change. No written notification will be given of any changes.

7.19 Nothing in these terms and conditions will affect your statutory rights.

This Country and Stable website is operated by:

19 Stilebrook Road
MK46 5EA
United Kingdom
Company No. 07899150
Registered in England and Wales
VAT Number 127 3381 22