This Privacy Policy explains to you what personal data we collect from you when you interact with our website or use our services.

Country & Stable of Olney Limited is committed to processing personal information about its customers’ in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

It is likely we will need to update this policy from time to time – you are welcome to come back and review this policy at any time.

Data collection

Country & Stable of Olney Limited are the Data Controllers for all the data collected. We collect data when you:

You use our website
Make an order with us
You contact us or
You are a recipient of an order

Types of Information and Why we collect it:

We collect your name, address, phone number, email address and other contact details when you place an order with us to ensure that your order can be shipped to you. By providing us with this data you can consented for us to have this information and for us to contact you about your order if needed.

If you order through the website we use 3rd party companies (Stripe & Paypal) to process your payment information. We do not store or have access to your payment details. If you place an order over the phone – your payment details are kept secure in a locked cabinet.

We will also information such as your IP Address, device used, browser type, and products viewed/purchased. We collect this data to help us to improve our site and services we offer to you. We have a legitimate interest to collect this data about you.

All data is only kept for as long as we need to. Should you have any questions about your data – please contact us at info@countryandstable.co.uk

How do we collect this information?

We collect personal information:

Directly from customers: e.g. when a customer places an order or registers on our website
From cookies that are used on our site.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

Country & Stable of Olney Limited is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Third party access

Access to your personal information is only allowed when required by law, or when we are contractually obligated to be able to complete your order (such as giving your address to our courier), we do not, and will never, sell any of your personal information (including email address' and mobile numbers) with third parties.  You may be contacted by Real Reviews to review products bought from our site, or rate the site overall – we only provide them with limted data such as name and email address.  We have a legitimate interest to contact you about this, to help improve our products and the website.

How long do we keep personal information?

We will only retain customers’ personal information for a period of 25 years after the last purchase from us was made to ensure that you get the best experience from us.

·         a limited number of transaction correspondences e.g. abandoned cart or purchase notifications.

·         marketing emails with promotions and offers

·         Follow up emails such as after a ‘Check before you change’ purchase

Links to other websites:

From time to time we might link to other websites, these websites are not in our control and we can not be held responsible for any breech of information and we urge you to read their privacy policy.

Mobile Messaging

The Country & Stable of Olney Ltd mobile message service (the "Service") is operated by Country & Stable of Olney Ltd (“Country & Stable of Olney Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Country & Stable of Olney Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Country & Stable of Olney Ltd through your mobile provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Country & Stable of Olney Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your mobile provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your mobile provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Country & Stable of Olney Ltd or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Country & Stable of Olney Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Country & Stable of Olney Ltd or email info@countryandstable.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The mobile carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Website Cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

Country & Stable of Olney use cookies to keep a track of what you have in your basket, or when you return to our website.

Cookies cant harm your computer and we don’t store your personal information in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of our site. These can be such things as resolving errors, or products you have previously browsed with us.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us.

To make full use of the online shopping and personalised features on Country & Stable of Olney, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. If you consent to cookies, you are consenting to us using the data collected to show you other products and services offered by Country & Stable of Olney Limited on other websites, such as Facebook and Google.

Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies below.

• eu_cookie_law – this stores whether the EU Cookie legislation notification on the site has been acknowledged.

• XSRF-TOKEN – prevents malicious cross-site request forgeries.

• Ow – identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication.

Country & Stable Share & Social Tools

If you take the opportunity to ‘share’ Country & Stable of Olney Limited content with friends through social networks such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further Information about Cookies

If you’d like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org.

Third Party Cookies

When you visit Country & Stable of Olney Limited you may notice some cookies that aren’t related to Country & Stable of Olney Limited. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type & version of web browser you’re using to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to Check Cookies are Enabled

Google Chrome
Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’

Microsoft Internet Explorer
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies
If you are using IE9, click ALT-X, then Internet Options and find the ‘Privacy’ tab from there.

Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’

Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’

All other browsers

Please consult your documentation or online help files.

Maintaining a secure experience on the internet.

We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.

Why do we collect this information?

We collect your personal information to:

provide you with services that you may request from us.
meet our legal and regulatory obligations.
To improve the functionality and experience of our website
Access to personal information

To make a request to Country & Stable of Olney Limited for any personal information we may hold, we need you to contact us by writing to the address provided below:

Country & Stable of Olney

19 Stilebrook Road
Olney
Buckingham
MK46 5EA

Or by emailing us at info@countryandstable.co.uk

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in June 2023

How to contact us:

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email: info@countryandstable.co.uk

Or write to us at:

Country & Stable of Olney

19 Stilebrook Road
Olney
Buckingham
MK46 5EA