CURRENTLY UNABLE TO SHIP TO AUSTRALIA AND NEW ZEALAND DUE TO THE COVID-19 PANDEMIC
Please find below the Country & Stable delivery information:
- Standard UK delivery (2-4 working days) – £4.95
- Next working day UK delivery (on orders placed before 2pm) – £7.95
- Saturday delivery – £19.95
- Collect in store – FREE (Collection available Tuesday to Friday only)
- FREE UK mainland delivery when you spend £50 and over *
- International delivery – rates will be calculated at checkout
All orders are sent with courier service DPD. You will be allocated a 1 hour delivery slot, and if you enter your mobile phone number and/or email address when ordering, you will receive text messages and/or email notifications with tracking details.
We can deliver to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be posted to international destinations.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the delivery options you choose. NOTE: These are estimates and timeframe for delivery may be subject to change.
Returns & Exchanges
If you aren’t happy with your purchase, you can return any undamaged and unsoiled items within 30 days for a full refund, or exchange for another size. NOTE: Items must be in ‘as new condition’, in the original packaging with the labels attached.
Inside your parcel you will find a DPD label and returns form. Simply fill in this form, stick the DPD label on the outside of your parcel, and put the completed form inside. Go to DPD online to find your local drop off location to drop your parcel off at your convenience to be returned to us. Please ensure you fill in all the information on the form or this can delay us processing your return.
If you are exchanging your item with us, once your return is back with us we will send out the exchange FREE on a DPD delivery, this is usally delivered in 24 hours of your exchange leaving us. You will be sent a text or email from DPD with a 1 hour time slot.
If you are sending your order back for a refund – you should expect to receive your refund within two weeks of us receiving your parcel. This includes the time it takes your bank to process our refund request. NOTE: Faulty products returned after 30 days are sent to the manufacturer for inspection, who will decide if it is a fault with the product. This process can take up to 21 days.
*Free Return Service not available outside of mainland UK. The DPD returns labels are included in your original purchase so please keep hold of them. We cannot reimburse you for any other service used, only the DPD service we offer. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you have any questions about our delivery or returns policies, please at email@example.com
At Country and Stable we do our best to make sure you always get the best quality at the best price. If you find the same product somewhere else, let us know and not only will we match that price, but we’ll beat it! Simply give us a call on 0800 0542205 with what the product is and where you have seen it cheaper – we will then beat that price!
The product you are wishing to price match must be the same as the one we advertise, in stock with the retailer you are wishing to price match against, and not be on any resale or auction site (e.g. eBay or Amazon). The product must be in stock with us, not marked as a clearance line by a competitor, and available for immediate delivery/collection from a listed competitor. The competitors price must be available to all customers and include all applicable delivery charges. The competitor price must exclude any discounts or promotional offers including (but not limited to) voucher codes, VIP, affiliate cashback, membership or personal discounts.
Price matching cannot be used in conjunction with any other offer or discount. Don’t forget that you still get free delivery on all orders over £50 and free returns.
*For more information about our returns, delivery and price match policies, please read our Terms & Conditions.